Stock availability

We keep 95% of our products in stock, ready for despatch the next working day. Sometimes our workroom will need to make your order especially for you and this will take a bit longer.

Honest Delivery Policy – Important!

Almost all orders arrive without issue but we know how frustrating it is to be let down which is why we created our honest delivery policy.

We would love to hand-deliver all of our orders but sadly we can’t. We trust our delivery partners to do this on our behalf but some things are out of our control and while it is our responsibility to get your order to you we simply cannot guarantee delivery speeds, times, or dates. If something doesn’t go to plan, please contact us and we will do everything we can to sort it.

Smaller orders are sent via Royal Mail and normally take a couple of days, larger orders are sent using an appropriate carrier depending on the size of the products.

Returns

Returns are simple. Just get in touch and let us know what you would like to return and why, please read our Terms & Conditions to determine who will pay for returns postage, but in general:

If you have changed your mind or your order just doesn’t work or the colour isn’t quite as expected just pop the items back in the post to us and we will refund your order amount in full on receipt. Remember to use a tracked and insured method of postage as you are responsible for the cost of return and the contents of the parcel until it reaches us.

If something has gone wrong with your order, for example you receive the wrong item or your new product is faulty then we will arrange a free return and exchange or refund.

International

At this time our website is UK only however we are sometimes able to ship internationally. You will need to contact us first so we can provide you a shipping estimate.